Cost to Serve Calculator

Estimate your cost per case using inputs from your team. Required fields give you a quick baseline, and optional fields help make your result more fully loaded.

Let's dive in...

Your inputs

Average hourly wage per agentRequiredUse an average of hourly wages across all agents, ex. $20, $22, etc.

$/ hour

Total monthly labor hoursRequiredTotal paid hours across all agents in a typical month, ex. 10000.

/ month

Average cases solved per monthRequiredTotal cases solved in a typical month across all channels, ex: 20000.

/ month

Required fields give you a baseline estimate. Optional fields help make your cost per case more accurate.

Result

Estimated cost per case

$50.00

per case

Monthly

Agent wages$1,000,000

Total costs$1,000,000

Formula: ((hourly wage × monthly labor hours) + optional annual costs ÷ 12) ÷ monthly cases solved